Return Policy

Thank you for shopping with XRAY-Solutons.com! We appreciate your business and want to ensure your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we are happy to assist you with returns under the following conditions:

1. Eligibility for Returns:

• Items must be returned within 30 days of the delivery date.
• The product must be in its original condition, unused, and in its original packaging.

2. How to Initiate a Return:

• Contact our customer support team by phone to initiate the return process.
• Please provide your order number, the item(s) you wish to return, and the reason for the return.

3. Return Authorization:

• Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number.
• Include the RMA number on the return package for efficient processing.

4. Return Shipping:

• Customers are responsible for the cost of return shipping, except in cases where the return is due to an error on our part or a defective product.

5. Refund Process:

• Refunds will be issued to the original payment method within [5] business days after we receive the returned items.
• Please note that shipping fees are non-refundable.

6. Exclusions:

• Certain items, such as personalized or customized products, are non-returnable unless there is a manufacturing defect or an error on our part.

7. Damaged or Defective Items:

• In the rare event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a refund.

8. Refused or Undeliverable Packages:

• If a package is refused or undeliverable, the original shipping cost will be deducted from the refund amount.

9. Restocking Fee:

• A restocking fee of 10% will be deducted from the refund amount for all eligible returns.
• The restocking fee is applied to cover the cost of processing and restocking returned items.

10. Contact Us:

• If you have any questions or concerns about our return policy, please contact our customer support team .